All orders are processed through our online store. Scroll through our collection of products, select the items you would like to order and add them to your cart before proceeding to the secure checkout.

All loose pick and mix lollies are available in increments of 100g.
All Mixed Combos are available in increments of 500g.

An email address is required to checkout on our store. You will receive an order confirmation email within 5 mins of placing your order.

We only hold a certain level of stock for each product line. If you place a large order for a single product line, there may be a delay in sourcing the additional stock. We will communicate directly with you if this is the case.

If no more stock can be sourced from our suppliers, we will offer you an alternative product, store credit or refund for the unavailable product.

We have a flat-rate shipping cost for all courier deliveries within New Zealand.

- Residential delivery fee is $7.99

- Non-Urban delivery fee is $12.99

Non-urban delivery is to all locations outside of built up urban centres throughout New Zealand. Our website will allocate the relevant shipping rate as declared to us by our courier.

Free delivery is available for all orders over $129 to NZ

CLICK HERE for more information regarding NZ Shipping

CLICK HERE for more information regarding International Shipping

Transit times for deliveries to NZ addresses are:

1-3 business days for residential deliveries.

An additional 1-2 business days is required for non-urban deliveries, after being handed off to the rural delivery contractor.

For more information regarding international shipping times CLICK HERE

Absolutely! As long as your order has not been despatched then we can make amendments.

CLICK HERE to contact us regarding your order. Make sure you include your name and order number so that we can find your order quickly and easily.

We accept all major payment methods. These are:
- Credit/Debit Cards
- Bank Transfer
- Pay on Pickup (Credit/Debit, Cash, EFTPOS, Afterpay, Laybuy)
- Apple Pay, Google Pay, Shop Pay
- Afterpay
- Laybuy
- Zip
- Poli Pay
- Coinbase - Cryptocurrency

You can find more information on our Payment Methods by CLICKING HERE.

Yes, of course! We will send you an order confirmation via email within a few minutes of placing your order.

We will then send you a shipping confirmation email once your order has been packed and despatched.

This email will contain your Post Haste Couriers tracking number and a link to the tracking page. Your tracking number will look like this BBUB123456789.

After being scanned on board our courier pickup, you will begin to receive updates directly from Post Haste Couriers (Freightways Group). You will be notified when your parcel has been PICKED UP, when it is loaded ON BOARD FOR DELIVERY, and finally when it has been marked as DELIVERED.

If you do not receive an email within 5 minutes of placing an order, please get in contact. There may be an issue with the email address supplied with your order.

We aim to despatch all orders placed before 11:59am - Monday to Friday, on the same day.

For orders placed after 12pm on a Friday, or on a weekend or public holiday, we will despatch these on the next business day.

Occasionally, this time frame may change when we receive a substantial increase in orders such as after a long weekend or retail event.

We will always update customers of any major delays via our social media channels.

All orders within New Zealand are sent via tracked courier with Post Haste Couriers (a member of the Freightways Group).

Once your order has been despatched you will receive a shipping confirmation email from Pik n Mix Lollies. This will have all of your tracking details. Click the tracking number in the email to be taken to the Track and Trace page on Post Haste's website.

You can manually track and trace your parcel using the Post Haste website. Find the tracking number in the shipping confirmation email which should look like this - BBUB1234567.

Paste it into the search box on the link below.

CLICK HERE to be taken to the Post Haste tracking page.

CLICK HERE for more information on tracking international parcels.

We don't, sorry! Our packing team only operates on business days, Monday to Friday excluding all public holidays.

All prices are in New Zealand Dollars and include GST.

All loose lollies are priced per 100g. Mixed Combos are priced per 500g.

Packaged items, such as chocolate bars or theatre boxes, are all priced per unit.

Some items may be priced per bag of 5 or 10 units. This will be clearly stated on the product page.

We reserve the right to amend or rectify any errors in pricing or product descriptions at any time.

Payment of orders through our website can be made via one of the payment methods listed here. All transactions are securely processed; we do not store your payment details nor do we have access to them.

Orders placed for payment as Bank Transfer will be despatched once confirmation of payment is received into the Pik n Mix account.

Bank Transfer Details:

Bank: BNZ Pukekohe

Pik n Mix Lollies Ltd
02-0108-0533407-000

SWIFT BIC: BKNZNZ22

(The SWIFT BIC code is for International payments only.)

Please ensure that you use your name and order number as the reference otherwise this may lead to a delay in your order being dispatched.

No, we do not send any prices or invoices when we despatch your order. However, we can send a physical copy if you request it prior to dispatch.

A link to download your tax invoice can be found in your order confirmation email.

Your orders are usually despatched in a Pik n Mix branded box. If you would like a plain box, please specify this in the 'Note to the Pik n Mix Packer' section. The only items inside of the box will be your order and a small business card with our contact details.

Absolutely! Local pickup is available from our store in Pukekohe, Auckland.

View our click and collect information HERE.

Don't stress! We are here to help. If you have an issue with your order, contact us directly via email to info@piknmix.co.nz

If there is product missing from your order or items are damaged, please send through photos with your email to assist with our internal investigation process.

If your parcel has not been delivered within 5 business days (Monday to Friday), please get in contact so that we can investigate with our courier.

We will only accept queries within 21 days of the parcels despatch date.

You can contact us through any of the following channels. We willreply as soon as possible!

- Through the "Contact Us" page
- Email us at info@piknmix.co.nz
- Message us via our Facebook page "Pik N Mix Lollies NZ"
- Message us via our Instagram page @piknmixnz
- Text or call us - 021 425 555

Bank Transfer

Any orders placed with the payment method of 'Bank Transfer', are provided the bank and payment details via email, on the order confirmation page and on the website FAQ's. Payment will need to be received within 3 days of the order being placed, or your order will be cancelled.

Your payment will need to include your name and order number somewhere in the reference, and the total must match exactly otherwise they will be missed.

Pay on Pickup

Any Local Pickups placed with the method of payment being 'Pay on Pickup', will need to be collected from our Store in Pukekohe, Auckland and paid for.

If a 'Pay on Pickup' order is not collected within 2 weeks, we will make contact with you and make other arrangements if requested i.e. arranging shipping. If we do not receive a reply within 24 hours of the email being sent, your order will be cancelled, and you will be notified.

You can make a note in the 'For the Pik n Mix Packer' section in the checkout, if you wish to record specific payment or pickup requests e.g. 'i will pick up on the 4th' or 'payment will be made on Wednesday'. This keeps our team in the loop, and ensures your order is not cancelled incorrectly.

We pack loose lollies in a variety of ways depending on which option you select when checking out.

CLICK HERE for more information on how we pack your order.

The quick answer is NO, not officially.

We have many products that do meet Gluten Free standards but in order for us to safely label these as Gluten Free, we are required to have our products tested to show that they contain less than 3 ppm (parts per million) of gluten.

New Zealand and Australia have some of the strictest food labelling laws in the world. Because of this, it can be very difficult to label Gluten Free products correctly in line with government labelling guidelines.

For food to be labelled as gluten free (in Australia and NZ), there must be no detectable gluten*, nor oats or their products, nor cereals containing gluten that may have been malted, or their products.

*The most widely used and accepted test for gluten in NZ and Australia is the RIDASCREEN ELISA Gliadin kit. This kit has a Limit of Detection (LOD) of 0.5 ppm gliadin (corresponding to 1ppm gluten) and a Limit of Quantification (LOQ) of 2.5 ppm gliadin (corresponding to 5 ppm gluten).

Often a limit of less than 3 parts per million (<3ppm) is referred to as the accepted limit in NZ & Australia. This can be taken to be the 'middle ground' for the LOD and LOQ of the above testing kit. However, current legislation does not refer to any quantifiable limit, only what is stated in Standard 1.2.7 (refer to the right).

Many products produced overseas arrive to New Zealand labelled as "Gluten Free". Due to regulations in New Zealand, these can not be advertised as Gluten Free to our customers as they adhere to overseas Gluten Free standards instead of New Zealand and Australia's.

For food produced in countries like the United States, United Kingdom and most of Europe, their products mush show fewer than 20ppm (parts per million) or gluten detected in order to be labelled "Gluten Free".

Australian & New Zealand Guidelines

Gluten Free labelling guidelines in AUS and NZ:

1. Gluten Free: Contains no detectable gluten ([2ppm] or less).
   [2ppm = 0.0002% = 2mg/kg]
2. Low Gluten: Contains 3ppm or more, but 200ppm or less of gluten.
   [3ppm = 0.0003% = 3mg/kg] | [200ppm = 0.02% = 200mg/kg]
   
3. Contains Gluten: Contains more than 200ppm of gluten.
   Coeliac Australia.

In Australia and New Zealand, if a food product is tested for gluten, and it shows that it contains between 3ppm and 200ppm, that product is considered 'Low Gluten' and cannot be labelled 'Gluten Free'. If the product tested results in gluten levels higher than 200ppm, it is considered 'High in Gluten' and must include 'Contains: Gluten' on the packaging. 

For more information: https://coeliac.org.nz/fsanz-codex/

All orders are packed in a facility alongside products that are not Gluten Free, Vegan, Vegetarian, Halal or free from allergens such as dairy, egg and nuts.

We run facility that handles a variety of product which means we can not meet the requirements of the dietary requirements above.

We have many items that meet the above dietary requirements. If you are interested in ordering these despite the likelihood of cross contamination, please get in touch. We can advise you of products that meet these requirements as per the manufacturers certifications.

If you would still like to purchase products that were originally labelled Gluten Free, Vegan, Vegetarian, Halal and free from allergens such as dairy, egg and nuts (before entering our packing facility) and don't mind that they are packaged alongside other products, please review our ingredients list and nutritional information on each product page.

Our website works on a dual stock control system.

Our loose lollies are not stock controlled. When we are low on a certain lolly, we remove it from the website completely. This could be for a few hours, days or weeks if we are waiting on a shipment. It could be permanent if there is no longer a supply available in New Zealand.

All packaged items (e.g. chocolate bars or theatre boxes) are stock controlled. These will be visible on the website but marked out of stock when there are no more available.

Each product page includes the ingredients list and nutritional information within the product description.

If the ingredients list is missing from an item please let us know!

We pride ourselves on our range of products.

We are always looking for new lollies to stock. If you have any requests, get in touch!

A lot of New Zealand's most beloved confectionery has been discontinued. We try our best to source any and all new products as long as they are still in production.

There is a lot of confusion about Best Before and Use By dates so let’s explain the difference first using the Consumer.org.nz guidelines:

"Use-by dates are required for health and safety reasons to reduce the risk of people getting sick from food that’s gone bad. You’ll find use-by dates on perishable foods such as meat, poultry and deli products."

"Best-before dates are used to provide information about food quality. Most foods will have these dates. Food can be sold and eaten after its best-before date as long as it’s been stored properly. However, it may have lost some nutritional value and might not taste the best."

Confectionery is a stable product as per the Food Standards guidelines. All of our products have a Best Before date - we do not stock any products that have a Use By date. Most manufacturers will put a Best Before date many months before any loss of product freshness is noticeable as they want you to be eating their product at its optimum quality.

We import many products direct from their country of origin. For many of our imported products, this can mean a 3 month transit time.

Some seasonal products become available to us with only a short time left on their Best Before date. We prefer to still stock these products and have them available to our customers rather than deleting a product from our range.

This issue is mostly with packaged product imported from the United States. Our loose lollies for sale per 100g are not sold when passed their Best Before dates.

Most of our customers are happy with this compromise as they can still enjoy their treat from a world away! If a product has passed its Best Before date, we continue to sell it, however we will make every effort to keep an eye on it's quality, flavour and freshness (yes we taste test a lot of product!).

We will do our best to let customers know if a product is close to its expiration date or has already passed its best-before date. We will include this information in the product description.

When we are no longer happy with the quality of product available we will move the item to our websites "Seconds" page. The product will be discounted to compensate for the loss in quality. A reason for discounting the product will also be given in the product description. Click here to view our Clearance section.

We are very fortunate that the products we sell contain high levels of sugar which means they maintain their quality and freshness for far longer than other sectors.

You will find the Best Before date of your item in different locations depending on what you have ordered.

Packeted items (e.g. Chocolate Bars)

Your best before should be clearly printed somewhere on the product packaging. This will usually be found underneath or on the back of the packaging.

Due to international shipping delays, we occasionally sell imported product that is near or recently passed its best before date providing it continues to meet our flavour and freshness indicators.

You can read more about our Best Before policy in the tab below.

Loose lollies (Mixes and Individual)

All loose lollies that are sourced for sale on Piknmix.co.nz will arrive to our warehouse with best before dates of 12 months or longer from our suppliers.

We hold a minimal stock level to ensure we are always rotating through fresh stock.

When we pack an order, we will advise our own best before date of 3 months from the despatch date to ensure freshness.

Products that have best before dates of less than 3 months will be removed from circulation and placed for sale on our Seconds section. The best before date can be found on the underside/base of the bag.