Pik n Mix is located in Pukekohe, Auckland. All online orders are shipped from this location.

Our courier collects orders Monday to Friday at 11am and 3pm.

We use Post Haste Couriers as our primary transporter for parcels within New Zealand. Post Haste are part of the the greater Freightways Group which includes NZ Couriers, Castle Parcels, NOW Couriers, SUB60 and Kiwi Express. This intricate freight network is at our disposal which means that your lolly orders may travel on, or be delivered by any of these companies.

Rural/Non-Urban Deliveries
A Rural/Non-Urban delivery is for addresses that are not handled by the main residential courier network. NOTE: You do not have to be a rural address for your parcel to be handled by this division. This can include less populated areas on the outskirts of main cities. e.g. Tuakau township is a non urban delivery zone.

These deliveries are handled by a subcontractor called Coural. Rural/Non-Urban parcels are delivered to a Coural depot before then passing through their network. Track and trace may show your parcel as "delivered" when it has been handed to a Coural depot. Your parcel has not been delivered, it has simply left the main Post Haste network. You should see your delivery within 48 business hours of this notification.

Yes! We ship to Australia using DHL Worldwide Express.

The delivery timeframe is usually 3-5 business days.

Delivery times can vary during significant weather events in New Zealand or Australia, causing delays to flights.

Yes! We ship worldwide using DHL Worldwide Express.

Transit times are usually 3-7 business days for anywhere in the world.

Delays to the above timeframe can occur when there are significant weather events causing disruption to flights.

We have a flat rate shipping cost for all courier deliveries within New Zealand.

Residential delivery fee is $7.99

Non Urban delivery fee is $12.99

Delivery to Waiheke Island or Chatham Islands have a different shipping rate supplied directly from the courier. The shipping rate for these locations will display to you in checkout depending on the size of your order and address.

Non urban delivery is to all locations outside of built up urban centres around New Zealand. Our website will allocate the relevant shipping rate as declared to us by our courier.

Free delivery is available for all orders over $129 to NZ.

CLICK HERE for more information regarding NZ Shipping

CLICK HERE for more information regarding International Shipping

All orders are tracked. Tracking details are sent via email.

Once your order has been despatched you will receive a shipping confirmation email from Pik n Mix Lollies. This will have all of your tracking details. Click the tracking number in the email to be taken to the tracking page on Post Haste's website.

Manual Track and Trace

You can track and trace your parcel using the Post Haste website. Find your tracking number in the shipping confirmation email sent by Pik n Mix Lollies. It should look like this (BBUB1234567) and paste it into the search box on the link below.

CLICK HERE to be taken to the Post Haste tracking page.

If the shipping time of your parcel is 1-3 business days, it is important to keep the following in mind.

The day your order is collected is transit day 0. The next business day will be transit day 1. If your parcel is collected on a Friday, this will mean that Monday is transit day 1 for your parcel.

Business days are Monday to Friday only and exclude public holidays. Keep in mind that this may also be effected by regional public holidays like Auckland Anniversary weekend.

Unfortunately, we do not deliver to PO Boxes. If a PO Box is entered as the delivery address your order will be held. One of our team members will be in touch to arrange an alternative physical address to send your order to.

To prevent delays dispatching your order, please ensure you only provide physical addresses for deliveries. PO Boxes are not supported.

Once a tracking number is issued to your order, it will not appear live on Post Haste's tracking page until it has been scanned on board the pickup vehicle. We have daily pickups at approximately 1pm and 3pm. Please wait until these times to check the tracking information. The tracking information will show as invalid until they have been picked up from our site.

The tracking information page will show that the order has been collected. The next update is usually to show that the parcel is on board your local unit out for delivery.

NOTE: Parcels will not update to say they are at a sorting facility. Please don't be alarmed if the tracking information does not update in a day or so, it will still be moving through the network.

If there are any issues with your parcel they will first show on the track and trace page. Keep an eye on this information as your parcel passes through the network, Post Haste may request for you to contact a local depot to arrange things like redeliveries or redirections

Yes! You will receive tracking notifications from Post Haste/Freightways notifying
you as your parcel moves through the network. These are sent to the email/phone number provided at checkout.

You will receive a notification when:

1) Your order has been despatched (sent by Pik n Mix Lollies)

2) Your order has been picked up (sent by Post Haste/Freightways)

3) Your order has been loaded on the local vehicle out for delivery (sent by Post Haste/Freightways)

4) Your order has been delivered (sent by Post Haste/Freightways)

Our courier usually only delivers on business days. This means Monday to Friday only, not operating on public holidays.

Occasionally your local delivery driver may deliver on Saturdays and Sundays when there has been a significant increase in freight volumes on the network. Drivers will operate on the weekend to try and clear the backlog of deliveries they have.

Our couriers will deliver anytime from 7am to 9pm at night.

Drivers will always aim to have the deliveries done inside business hours. During periods of increased freight on the network, drivers will be delivering later than usual.

First and foremost, don't stress! There is always a solution.

There are 3 main reasons for this to happen...

1) Rural/Non-Urban Deliveries

These deliveries are handled by a subcontractor. If your delivery location is considered rural/non-urban, your parcel will be marked as delivered once handed off to the rural delivery agent. From here it can be a further 48 business hours for delivery

2) Your parcel is being prepped for delivery

Since the pandemic, couriers made changes to how they operate to ensure their staff are kept safe and socially distanced while ensuring that parcels can continue to be delivered. A common practice is for drivers to mark the next few parcels as delivered prior to making the actual delivery.

If your parcel gets marked as delivered, but you have not received it, please allow up to an hour for the delivery to be made. If after this time it hasn't arrived, please make contact so that we can investigate further.

3) Your parcel has been incorrectly delivered

Hey, it happens! Couriers handle a significant amount of parcels on a
daily basis and are only human. Sometimes mistakes happen but we have a huge amount of tools available to us to rectify the situation. If you believe your parcel was delivered incorrectly and doesn't fall under the above 2 situations, then let us know!

Let us know by replying to your order confirmation or shipping confirmation email. Alternatively you can email us directly at info@piknmix.co.nz

We will attempt to follow up with Post Haste using the delivery vehicles GPS tracking as well as photos taken by the driver.

If your order was incorrectly delivered to the wrong address, we'll attempt to arrange a collection. If we can not rectify the delivery, we will arrange for a replacement order to be despatched.

After being picked up from our warehouse, your order will not update its tracking until it has been loaded on board for delivery in your area.

Parcels do not update to say they are at a sorting facility or being transported around the country. It will still be moving through the network despite not showing this as an update.

If there are any issues with your parcel they will first show on the track and trace page. Keep an eye on this information as your parcel passes through the network, Post Haste may request for you to contact a local depot to arrange things like redeliveries or redirections.

Most of our parcels take 2-3 business days to arrive to their destination. On some occasions your order may take longer to arrive. If it hasn't arrive by the end of the 5th transit day please send us an email by either replying to your order confirmation email, or sending an email to info@piknmix.co.nz 

Please note: If your order is picked up on a Monday, Tuesday will be transit day 1, Wednesday = day 2 and so on. Transit days are on business days only. If your order has not arrived by the end of transit day 5, please let us know!